| I just wanted to let you know that Andy has helped me big time! What a
wonderful asset to your company! Any time I have a question he explains it
out to me step by step and is such a pleasure to speak with. I am
constantly getting on the live chat bugging him about something and he is
always there ready to help. You have a great employee working for you and
I just wanted to point out what a great job he is doing and how
exceptionally pleased we are with your company. Thanks again! Have a
wonderful day!
Jennifer Maloney
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I have to tell you how pleased I am with your service. The e-mail
functions are easy to use and allow me to communicate with my members in a
clear, concise and professional manner.
"Andy", the person who has assisted me with my inquiries has been, very
helpful, patient and polite.
Daniel Veliz
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| Hello, I wish you the best in the coming year! I am thrilled
with the results I get using your services for my business. I would
recommend your email marketing to anyone! Thanks for the great service!
Jenn Devine
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| Thanks so much for contacting me. In fact, I wanted to thank you on
Christmas eve for contacting me and offering your assistance. I ended up
not using your service that day, but I almost needed to and would've felt
a little stranded if you hadn't contacted me. I didn't have time to email
back, but I wanted to thank you from my heart. It really mattered to me
that someone was there on Christmas Eve to help me. Vicki Worthington
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| After learning how to put it all together in one week, our
first newsletter went out today. It is amazing that within 5 minutes our
phone started ringing, and emails started coming in. the best part is that
our reports show that the most important clients we wanted to reach have
opened and clicked through. Thank you so very much!! Rich Kizer
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| Benchmarkemail is BY FAR the best emailing web site I used so far. We
are still working on our web site, as soon as we go live, we will
definitely use your services. Fabio
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| Your customer service is excellent, which is bad news for your
competition. I recently cancelled another service because they didn't
have you Victor!
Mackay
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| Thanks Victor. You've been much better help than the last company I
spoke with. I will sign up with your company in the next few days.
It's great to see that your company has great customer service and can
try their clients personally. Thank you.
Nigel
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| I am a recent customer of Benchmark email and I wanted to take a moment to
let you know that I think your customer service is exceptional! Not only do
you offer great services, but the help that I have received in creating my
newsletter has been greatly appreciated. My gratitude and appreciation to
your service rep, Victor. He has graciously answered every question that I
have had, as well as assist me in uploading items that I was having
trouble with. Hats off to you, Victor!!! Thank you so much for all your
help.
Lisa Green
AmethystWorld Consulting
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| I am happy with the service today. Your web interface is very good and
easy, and its my first time with your company but I am happy.
Eddy Murias
Murias & Consultants, Corp
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| Thanks so much for the follow-up. The "final final"campaign was the goal,
and it has been sent. I appreciate Benchmark's customer service. The live
help is great. I've never seen anything like it. We'll be back with more
campaigns in the future.
Ross Turner
Marketing Manager
Nailers
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| Superb service Victor. I will be signing up for an on going relationship.
Adrian Smith
AppraiserTech
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| I am very impressed with the competence
in which all of you direct your customer service. Thanks for the help.
I will be more careful next issue. I am now a paying customer and will
also take advantage of the custom Id option. We are very happy with
the ez of the interface and reliability, stats and overall quality of
this service
Herb Taylor
Webmaster/Admin
Sprintwire.com
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Today was my first day with this company
and as I finalize my newsletter concepts, I must say that the service
so far makes me think I will be happy (as much as I can be) to
expand into the paying levels when it is ready for distribution
Kevin Kearns, President
The Kearns Advantage
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| I love your service and have turned the
marketing department here onto your site/service. They just used it
to send out about 4,000 holiday direct mailers. I think Mizuno will
be using Benchmark Email from now on. Jim Reilly
Internet Development Manager
Mizuno USA
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| This is by far the best service I have ever spent money on. The system is simply great!
Jeff Crump
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| I am very pleased with your service, and
I will be switching to a paid account shortly. Thank you for your excellent
support.
Doug
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| Thanks for your help. I love the service so far and the list uploading was super fast.
Peter
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| Great work you do!!! Claire Sparks
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| Thank you for offering your help. It is most appreciated and at any time if I need assistance I will certainly compose an email. I plan to pay for a subscription, as I am thouroughly pleased with your company's services.
Rebekah
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| Hi, I
hope this is the right place to submit this.
Saturday afternoon, I was in a panic, attempting to get my e-mail campaign
launched from one of your competitors. I was technological stumped by
their site, and with no support available, eventually, I started to look
around for another service. I came to benchmarkemail.com (from Google) and
started to peruse the features listed. I wasn't finding the answers I
needed to seal the deal so I clicked "Live Help". Victor popped up,
answered my questions and assured me that benchmarkemail.com had all the
service I needed and more. I was thrilled to find that out but still
concerned that I would run into problems that would keep me from meeting
my deadline (which had already passed). When I asked Victor if he would
be on duty all day, he told me that he would stay available as long as I
needed help. He did all that he said and more. I signed up for your
service but had problems getting my mail list (13000 names) uploaded and
formatted. Victor went through me trying different formats and trying,
trying again until we got it right. He answered my questions about custom
'From' addressing and a host of other things and, long story long, I got
my job done. As a small business owner working job to job, flubbing this
job would have been a killer. Victor saved my bacon and deserves more
recognition than this simple praise can contain. His was the type of
service that is woefully rare these days. I will recommend
benchmarkemail.com to anyone who will listen based on this experience.
Greg Galloway
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